What is RMM Software or Remote Monitoring and Management:
RMM software provides MSPs with the capability to remotely monitor and manage the IT infrastructure. It allows MSPs and IT professionals to proactively manage the IT infrastructure, devices, and endpoints without being physically present at the location. RMM software is an integral part of the startup ecosystem.
Now the question is: why do we need it, and why is it so essential?
Let’s say you are a startup and you have 2-3 computers or PCs and you want to keep them up-to-date with software, antiviruses, etc. What you can do is update every single computer individually.
But now let’s say your startup has grown up, you have scaled it, and now 200 employees are working. Now you have 200 computers that need to be updated with software or a security patch. What will you do? Will you check and update 200 computers individually? It will be a hectic task, time-consuming, labor-intensive, and expensive.
But here comes a solution: you have RMM software that can do that task in one go. You can update all the computers at once from a single point in the software, and that too remotely. You don’t need to be physically present.
That is just one example. RMM software is a game changer when it comes to IT infrastructure. It can solve many more IT-related issues that an MSP can tackle remotely. For every small IT-related issue that a startup can face, there is no need to call your MSP. Instead, your MSP can take care of all the IT-related issues remotely with the help of RMM software. RMM software can not only share the screen of the computers but can also monitor, manage, and automate tasks to keep the IT system healthy.
Now let’s see all the features an RMM software can perform and how it can be useful for an MSP.
- Patch Management: With the help of RMM software, you can patch the security system remotely. You can automate the updating of software patches to keep your IT system up-to-date.
- Proactive: RMM software can help you become proactive rather than reactive because you can analyze system health remotely and take measures even before issues arise.
- Security: RMM software has security and antivirus management features that can help keep system endpoints safe from all types of malware attacks and other security threats. It can automate antivirus software updates and system scanning.
- Backup: RMM tools can automate system backups as per your needs, whether you want a daily backup, a weekly backup, etc.
- Software Deployment: If you want to install particular software on all the computers, it can deploy the software all at once, remotely.
- Standardized Environment: When you can constantly monitor and manage the IT system remotely, your efficiency and accuracy increase, and you can create a standardized environment that will benefit the MSP as well as the client.
- Endpoint Detection: RMM software can continuously monitor all the devices and endpoints in the network and thus it can detect any issue if happens and it can also analyze and alert before the issue can take place.
- Web Shield: As RMM software can run in the background at all endpoints of the network, so it acts like a web shield. It can alert an MSP of what is being done or installed on a particular device or computer. Suppose if an employee downloads a software even by mistake which it malicious and can harm the system, it call send the automatic alert. Also apart from that a business computer should be restricted from opening some sites or apps for example a chat messenger, so the software can help in monitoring that as well.
- Task Automation: RMM software can automate the tasks which needs to be done at some point of given time. Let’s say there is a windows update which needs to be done in all the computers or endpoints of the network after 1 week, no need to worry the software can automate to do this task.
